Help center
How can we help?
Getting started
New to RYDA. How membership works, what tier to pick, what happens after you apply.
- → What is RYDA, in one paragraph?
- → How is co-ownership different from a timeshare?
- → Membership tiers explained: Core, Blue, Black
See all 8 articles →
Co-ownership
Claiming a co-ownership share, the Operating Agreement, the 12-month minimum hold, member-to-member transfers.
- → How do I claim a co-ownership share?
- → What documents will I sign?
- → What does a co-ownership share actually entitle me to?
See all 10 articles →
Bookings & usage
Reserving days, fair-use rules, peak-season caps, cancellations, no-shows.
- → How do I book my time on a vehicle?
- → Fair-use rules during high season
- → Cancellations and rebooking
See all 9 articles →
Insurance & claims
What's covered, deductibles, how to file a claim, replacement vehicles.
- → What does the insurance cover?
- → What's my deductible if I'm at fault?
- → How to file a claim, step by step
See all 8 articles →
Maintenance & care
Service schedule, inspections, who pays for what, reporting damage, condition reports.
- → How is maintenance handled?
- → Who pays for routine service?
- → How do I report new damage?
See all 8 articles →
Account & billing
Membership renewals, payment methods, taxes, statements, KYC verification.
- → Updating payment methods
- → How am I billed?
- → Tax treatment of co-ownership
See all 7 articles →
Legal & compliance
Operating Agreement, member-managed LLC, co-ownership disclaimer, data privacy.
- → The Operating Agreement, explained
- → What is a member-managed LLC, and why does RYDA use it?
- → Are RYDA co-ownership stakes securities?
See all 6 articles →
Vehicle use & etiquette
What you can and can't do behind the wheel. Aggressive driving, smoking, pets, road trips, car shows, kids in the cabin.
- → Can I track / drift / launch the car?
- → Smoking, pets, food, what's allowed?
- → Can I take the car on a road trip?
See all 5 articles →
Support & roadside
24/7 support for active members. One number, real humans, no IVR.
Call (305) 555-0100Send us a message
For general questions, send a message and we'll route it to the right person within one business day.
Open contact form →Book a 30-minute call
Talk to a real human about membership, shares, or anything else. No commitment.
Book a consultation →Didn't find what you needed?
We'll write you back within one business day. If it's urgent and you're an active member, call the support line.
Contact us