Help center

How can we help?

61 help articles across 8 categories. Search also covers the rest of the site.

Getting started

New to RYDA. How membership works, what tier to pick, what happens after you apply.

  • What is RYDA, in one paragraph?
  • How is co-ownership different from a timeshare?
  • Membership tiers explained: Core, Blue, Black

See all 8 articles →

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Co-ownership

Claiming a co-ownership share, the Operating Agreement, the 12-month minimum hold, member-to-member transfers.

  • How do I claim a co-ownership share?
  • What documents will I sign?
  • What does a co-ownership share actually entitle me to?

See all 10 articles →

Bookings & usage

Reserving days, fair-use rules, peak-season caps, cancellations, no-shows.

  • How do I book my time on a vehicle?
  • Fair-use rules during high season
  • Cancellations and rebooking

See all 9 articles →

Insurance & claims

What's covered, deductibles, how to file a claim, replacement vehicles.

  • What does the insurance cover?
  • What's my deductible if I'm at fault?
  • How to file a claim, step by step

See all 8 articles →

Maintenance & care

Service schedule, inspections, who pays for what, reporting damage, condition reports.

  • How is maintenance handled?
  • Who pays for routine service?
  • How do I report new damage?

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Account & billing

Membership renewals, payment methods, taxes, statements, KYC verification.

  • Updating payment methods
  • How am I billed?
  • Tax treatment of co-ownership

See all 7 articles →

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Legal & compliance

Operating Agreement, member-managed LLC, co-ownership disclaimer, data privacy.

  • The Operating Agreement, explained
  • What is a member-managed LLC, and why does RYDA use it?
  • Are RYDA co-ownership stakes securities?

See all 6 articles →

Vehicle use & etiquette

What you can and can't do behind the wheel. Aggressive driving, smoking, pets, road trips, car shows, kids in the cabin.

  • Can I track / drift / launch the car?
  • Smoking, pets, food, what's allowed?
  • Can I take the car on a road trip?

See all 5 articles →

Support & roadside

24/7 support for active members. One number, real humans, no IVR.

Call (305) 555-0100

Send us a message

For general questions, send a message and we'll route it to the right person within one business day.

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Book a 30-minute call

Talk to a real human about membership, shares, or anything else. No commitment.

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Didn't find what you needed?

We'll write you back within one business day. If it's urgent and you're an active member, call the support line.

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