How do I report new damage?

Through the booking-return flow in the app, or by calling Service. Pre- and post-booking photo documentation makes attribution straightforward.

At handover

Every booking starts with a fresh condition photo set, taken by Operations and shared with you in the app. You confirm the baseline before driving away (any pre-existing damage is logged on the LLC's record, not yours).

During the booking

If you notice or cause damage, report it through the app or call Service. Faster reporting almost always resolves better, undisclosed damage discovered at return is worse than disclosed damage during the booking.

At return

Post-booking inspection is automatic and photo-documented. Any new damage is compared to your handover photo set and either attributed to your booking or to operations-related causes.

Honest, prompt reporting is non-punitive. We don't charge members for normal wear, weather damage, or attribution-unclear incidents. We do enforce hard on willful misuse or undisclosed damage.

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